Customized Tour Contract
Terms & Conditions (Customized Tour / Order-Made Tour)
1. Scope of Agreement (Customized Tour Contract) This contract applies when Yutaka Kotsu Co., Ltd. ("the Company") devises a custom itinerary and arranges travel services (transportation, accommodation, guide services, etc.) based on a specific request from the traveler.
2. Formation of Contract The contract becomes effective when the Company accepts the booking request and receives the required deposit or total payment.
3. Itinerary Management & Responsibility
The Company undertakes to arrange and manage the itinerary so that the traveler can receive the travel services specified in the agreed proposal/contract document.
The Company shall compensate for damages caused to the traveler through intent or negligence by the Company or its arrangement agents during the performance of the contract.
The Company is not liable for damages resulting from events beyond its control, such as natural disasters, wars, strikes, or service cancellations by transport or accommodation providers.
4. Special Compensation & Itinerary Guarantee
As prescribed by Japanese regulations for Customized Tours, the Company will pay specified compensation or insurance amounts for injuries or damage to baggage sustained during participation in the tour.
If major changes occur to the itinerary due to reasons attributable to the Company or specific changes defined in Japanese travel regulations, change compensation will be paid in accordance with standard regulations.
5. Changes & Cancellation Policy
If the traveler modifies or cancels the contract, cancellation fees will apply in accordance with standard regulations or specific terms agreed upon in advance.
The Company may cancel the contract before or during the tour for reasons such as non-payment, health concerns rendering travel unsafe, or force majeure events.
6. Governing Law & Language This contract shall be governed by and construed in accordance with the laws of Japan and the Standard General Conditions of Travel Agency Business (Customized Tour Contract Part) issued by the Japan Tourism Agency. This English version is provided for summary reference purposes; the original Japanese text shall prevail in case of any discrepancy or dispute.
Full Legal Text: For the complete terms, please refer to the Standard General Conditions of Travel Agency Business (Customized Tour Contract Part) published by the Japan Tourism Agency.
Arranged Tour Contract
Terms & Conditions
1. Scope of Agreement (Arranged Tour Contract)
This contract applies when Yutaka Communications Co., Ltd. ("the Company") makes reservations for specific travel services — such as vehicles, accommodations, guides, or other single arrangements — at your request. We act as an agent to facilitate these arrangements; we do not operate pre-packaged or organized tours.
2. Contract Formation
The contract becomes effective when we accept your booking request and receive the required payment or deposit.
3. Our Responsibility & Limits of Liability
- Our responsibility is limited to making the requested arrangements with care as a good manager.
- Once arrangements are properly completed, our obligations under this contract are fulfilled. We are not liable for service disruptions, cancellations, or accidents caused by third-party service providers, natural disasters, or other events beyond our control.
4. Special Compensation
Because this contract is for Travel Arrangement Services (Arranged Tour Contract), Special Compensation Regulations (for organized tours) DO NOT apply. We strongly recommend that travelers purchase comprehensive travel insurance.
5. Changes & Cancellations
If you modify or cancel your booking, cancellation fees or handling charges may apply in accordance with our cancellation policy and the terms of the respective service providers.
6. Governing Law & Governing Language
This contract shall be governed by and construed in accordance with the laws of Japan and the Standard General Conditions of Travel Agency Business (Arranged Tour Contract Part).
This English translation is provided for reference purposes only. The original Japanese text shall prevail in case of any discrepancy or dispute.
Full Legal Text:
For the complete text of our standard travel terms, please see the Standard General Conditions of Travel Agency Business (PDF).
⚠️ Governing Language:
This English version is a summary and reference translation. The original Japanese text of the Standard General Conditions of Travel Agency Business shall prevail in case of any discrepancy or dispute.
Special Compensation Regulations
Special Compensation Regulations (Summary)
1. Scope of Coverage The Company will pay specified Compensation and Solatium (for death, residual disability, hospitalization, or hospital visits) if a traveler participating in the Company's Organized Tour sustains injury to life or body due to a sudden and accidental external incident during participation.
2. Coverage Period ("During Tour Participation") Coverage begins when the traveler starts receiving the first transportation or accommodation service arranged by the Company under the itinerary and ends when the traveler completes receiving the final service. Unapproved deviations from the itinerary or scheduled free days explicitly excluded in the contract are not covered.
3. Main Exclusions (When Compensation is Not Paid)
Compensation or solatium will not be paid if the damage or injury is caused by:
Intentional acts, suicide, criminal acts, or un-licensed/drunk driving by the traveler.
Illness, brain disease, pregnancy, childbirth, or medical treatment.
War, armed rebellion, riots, nuclear incidents, radiation contamination, or force majeure events such as earthquakes or tsunamis (for domestic tours).
Cervical syndrome (whiplash) or back pain without objective medical symptoms.
Injuries sustained during high-risk activities (e.g., skydiving, hang gliding, mountain climbing with equipment) unless included in the pre-agreed itinerary.
4. Compensation Types & Maximum Amounts
Death Compensation: Up to JPY 25 million (Overseas Tours) / JPY 15 million (Domestic Tours).
Residual Disability Compensation: Specified percentage of the max compensation amount based on severity.
Hospitalization / Outpatient Solatium: Fixed amounts based on the number of days treated (from JPY 20,000 to JPY 400,000).
Baggage Damage Compensation: Up to JPY 150,000 per traveler (max JPY 100,000 per item/pair; minimum threshold JPY 3,000). Cash, credit cards, passports, software data, or misplaced/lost items are excluded.
5. Claims Procedure In the event of an accident or baggage damage, the traveler must report to the Company within 30 days and submit the required official accident certificates and medical reports. Failure to report or providing false statements may result in denial of compensation.
6. Governing Law & Language This regulation shall be governed by and construed in accordance with the laws of Japan and the Special Compensation Regulations of the Standard General Conditions of Travel Agency Business issued by the Japan Tourism Agency. This English version is provided for reference purposes only; the original Japanese text shall prevail in case of any discrepancy or dispute.